SaltMarshCommonsField

Eligibility for a Refund

Refunds are considered for orders fulfilled by our kitchen that did not meet the quality standards described on our menu or were not delivered in good condition. Eligible issues include:

• Missing items from the order, incorrect items, or items that were cold or improperly prepared upon delivery.
• Quality concerns that render the meal unsafe or substantially unappealing within reasonable expectations.
• Delays in delivery that exceed the stated delivery window by more than 60 minutes, where such delay affected the overall dining experience.

Requests based on personal preferences (e.g., toppings you did not want, or changes after preparation) are not eligible for refunds unless they relate to an error on our part.

How to Request a Refund

To begin a refund request, please contact our team within 14 days of the order date by phone at +44 20 7946 0958 or via email through the contact page on saltmarshcommonsfield.sbs. Include your order number, the delivery address, a brief description of the issue, and any supporting photos if applicable. Our team will respond within 24–72 hours to acknowledge your request and provide next steps.

Processing and Resolution

Once a refund request is approved, refunds are issued to the original payment method used for the purchase. Processing times vary by payment processor but typically range from 3 to 7 business days. If a partial refund is offered, the remaining amount will be charged or credited according to your original payment method.

In some cases, we may offer a replacement item or a credit toward a future order instead of a monetary refund. Such alternatives will be provided at our discretion and are designed to preserve your dining experience with SaltMarshCommonsField.

Return Shipping and Receipts

For in-person pickups, refunds are handled at the counter. For deliveries, refunds are issued without requiring the return of any items unless otherwise agreed. If a return shipment is required, customers will be advised and may be responsible for shipping costs as applicable.

Non-Refundable Items

Some items are non-refundable, including but not limited to:

• Gift cards or promotional offers that have already been redeemed.
• Specialty items or limited-time menu items that have been consumed or are not available for return.
• Third-party products that were part of a bundled deal and independently refundable only at the discretion of SaltMarshCommonsField.

Quality and Safety

We take safety and quality seriously. If you have concerns about a meal, please inform us promptly so we can investigate and take appropriate corrective actions. Our team may request photos of the packaging, order details, or other documentation to verify the claim.

International and Local Considerations

Refunds are subject to local laws and merchant policies. All refunds are calculated in £ and may be adjusted to comply with regulatory requirements or exchange rates at the time of processing. For any questions related to region-specific conditions, please contact +44 20 7946 0958 or visit saltmarshcommonsfield.sbs for full terms.

Contact and Corporate Information

SaltMarshCommonsField is located in London, SW1A 1AA, United Kingdom with service coverage from 12 Olive Street. For additional information, requests, or concerns, reach us at +44 20 7946 0958 or via our site at saltmarshcommonsfield.sbs.

Notes on Branding and Beverages

In responding to drink-related inquiries, we offer non-alcoholic beverages such as juice or lemonade to accompany meals when applicable. Any mention of alcoholic beverages has been avoided in accordance with our policy and your preferences.